Shipping & Return Policy

Shipping & Return Policy

Welcome to Sastaa Samaan (https://sastasamaan.shop/). We aim to deliver high-quality and original products across Pakistan with a smooth, reliable, and fast delivery system. Please read our Shipping & Return Policy carefully before making a purchase.

1. Shipping Information

We deliver nationwide across Pakistan using trusted courier partners to ensure safe and timely delivery.

  • Processing Time: Orders are processed within 24 hours after confirmation.
  • Delivery Time:
    • Major Cities: 2–4 working days
    • Other Areas: 4–6 working days
  • Delivery Charges: Free Delivery on all orders (limited-time offer).
  • Cash on Delivery (COD): Available on all orders for your convenience.
  • Tracking: Once shipped, you will receive tracking details via SMS or email.

2. Return & Refund Policy

Your satisfaction is our priority. If you are not fully satisfied with your order, you can return it under the following conditions:

  • Return Period: Returns are accepted within 5 days of delivery.
  • Condition: The product must be unused, unopened, and in its original packaging.
  • Eligible Returns: Damaged, defective, or incorrect items are eligible for a full refund or replacement.
  • Refund Process: Refunds are issued within 2–3 working days after product verification.
  • Return Method: Contact us via WhatsApp or Email to initiate your return.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used health, personal care, or intimate products
  • Products damaged due to misuse or improper storage
  • Items not returned in original condition or packaging

4. Order Cancellation

Orders can be canceled before they are shipped. Once dispatched, the order cannot be canceled but may be returned after delivery as per our return policy.

5. Contact Us

If you have any questions or need assistance with your order, please reach out to us:

Last Updated: November 1, 2025